Welcome to Tekto. This Shipping Policy outlines the terms and conditions regarding the delivery of food orders placed through our mobile application. By placing an order with us, you agree to the terms outlined in this policy.
1. Delivery Area
- Service Coverage: We deliver within 15 miles of participating restaurant locations. Please check our app to see if your address falls within our delivery area.
- Restricted Zones: Certain areas may be excluded from our delivery zone due to safety or accessibility concerns. These restrictions will be displayed during the checkout process.
2. Delivery Hours
- Operating Hours: Our delivery service operates from 8:00 AM to 10:00 PM, Monday to Sunday.
- Holiday Schedule: Delivery times may vary during holidays. Please refer to our app for specific holiday hours and availability.
3. Placing an Order
- Order Placement: Orders can be placed through our mobile application only. Ensure your delivery address and contact details are accurate to avoid delays.
- Order Confirmation: Once an order is placed, you will receive a confirmation notification via the app. Please review the details for accuracy.
4. Delivery Time
- Estimated Delivery Time: Our average delivery time is 30-45 minutes. However, delivery times may vary based on traffic, weather conditions, and restaurant preparation times.
- Real-Time Tracking: Track your order in real-time through our app. You will receive updates on the status of your order and the estimated time of arrival.
5. Delivery Fees
- Standard Delivery Fee: A standard delivery fee of ₹10 applies to all orders.
- Minimum Order Requirement: A minimum order value of ₹1 is required for delivery.
- Promotional Offers: From time to time, we may offer promotional discounts or free delivery. Check our app for current offers.
6. Contactless Delivery
- Safety Measures: For your safety and ours, we offer contactless delivery. Your order will be left at your doorstep or a designated drop-off point, and you will be notified once it has been delivered.
- Special Instructions: Please provide any specific delivery instructions during the checkout process.
7. Delivery Issues
- Incorrect Orders: If you receive an incorrect order, please contact our customer support within 30 minutes of delivery. We will arrange for a replacement or a refund.
- Late Deliveries: While we strive to deliver within the estimated time, delays may occur. If your order is significantly delayed, please contact our customer support for assistance.
- Missing Items: If any items are missing from your order, please notify us immediately for a resolution.
8. Customer Support
For any delivery-related issues or inquiries, please contact our customer support team through the app or at [email protected]. Our team is available 8:00 AM to 10:00 PM to assist you.
9. Changes to This Policy
We may update this Shipping Policy from time to time. Any changes will be posted on our app, and the revised policy will be effective immediately upon posting.
Thank you for choosing Tekto. We look forward to serving you delicious meals with prompt and reliable delivery service.
