Thank you for choosing Tekto. We strive to provide the best food delivery experience possible. This Refund Policy outlines the conditions under which refunds will be granted for orders placed through our mobile application. By placing an order with us, you agree to the terms outlined in this policy.
1. Order Issues
- Incorrect Orders: If you receive an incorrect order, please contact our customer support within [time frame, e.g., 30 minutes] of delivery. We will arrange for a replacement or a refund for the incorrect items.
- Missing Items: If any items are missing from your order, notify us immediately. We will issue a refund for the missing items or arrange for them to be delivered as soon as possible.
- Damaged or Spoiled Food: If your food arrives damaged or spoiled, please contact us within [time frame, e.g., 30 minutes] of delivery. We may request a photo of the damaged or spoiled items and will process a refund or replacement accordingly.
2. Order Cancellations
- Before Preparation: Orders can be cancelled for a full refund if the cancellation request is made before the restaurant has begun preparing your food. Please contact our customer support immediately to request a cancellation.
- After Preparation: If the restaurant has already begun preparing your food, cancellation may not be possible, and a refund may not be issued.
3. Refund Process
- Requesting a Refund: To request a refund, please contact our customer support through the app or at [customer support contact information] with your order details and the reason for the refund request.
- Processing Time: Refunds will be processed within 3-5 business days after your request is approved. The refund will be issued to the original payment method used for the order.
4. Non-Refundable Items
- Gift cards and promotional discounts are non-refundable and cannot be exchanged for cash.
- Service fees and delivery charges are non-refundable unless an error occurred on our part.
5. Contact Us
If you have any questions or concerns about our refund policy, please contact our customer support team through the app or at [email protected]. Our team is available 7:00 AM to 9:00 PM to assist you.
6. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on our app, and the revised policy will be effective immediately upon posting.
Thank you for choosing Tekto. We appreciate your business and are committed to providing a satisfying food delivery experience.
